VERA AIAfter-hours AI receptionistAppointment ManagerOnline booking & remindersWebsite & SEOWebsite design & local SEOAI-Powered VoIP Phone SystemAI-powered VoIP phone systemAI ScribeAI-powered clinical documentationDigital MarketingMarketing campaigns & local visibility
ContactYour VetHubBook a DemoFrequently asked questions
Everything practices ask before switching to MyVetHub.
1 · Getting Started
MyVetHub is a modular veterinary practice growth platform, covering after-hours call handling, website and SEO, appointment scheduling, phone systems, and AI-assisted clinical documentation. Practices can adopt one product or combine several, depending on what they need.
MyVetHub is built for veterinary practices of any size, from single-location clinics to multi-location, multi-provider practices.
Each MyVetHub product is built around a specific pain point where practices lose bookings and revenue: missed after-hours calls, low search visibility, no-shows, slow front-desk response, or time lost to manual documentation. Combined, they’re designed to convert more inquiries into booked appointments and protect revenue that would otherwise be lost.
15–20 business days from when your request is submitted. Setup is faster if you’re requesting a new number rather than porting an existing one.
Up to 72 hours from agreement to a live, deployed site.
Not at all. The platform features an intuitive interface with onboarding support and ongoing assistance. Built-in how-tos and videos walk your team through each feature, and live training is available as needed.
2 · Products & Features
VERA AI
Yes. VERA books, reschedules, and confirms appointments directly into your calendar during the call itself.
VERA responds to emergencies by forwarding the call to an assigned number, whether it’s after hours or during regular practice hours.
Clinic hours, pricing, location, prescription refills and food orders, plus booking, rescheduling, and confirming appointments. VERA does not offer medical advice, diagnosis, or treatment recommendations in any capacity.
Yes, this is VERA’s core function. She answers calls during nights, weekends, and holidays when your front desk isn’t available.
Yes. Book a demo and we’ll connect you to VERA so you can see her in action and ask her questions. We also offer a 30-day trial at no cost.
VERA is plug-and-play. Once your onboarding form is complete, going live is as simple as forwarding your clinic’s calls to VERA, no hardware, no number change.
Appointment Manager
Through customizable automated SMS reminders sent ahead of each appointment, plus optional promo codes to help fill traditionally slow times.
Yes. It manages every provider’s schedule from a single dashboard and flags scheduling conflicts.
Yes, optional promo codes targeted at traditionally slow times help fill gaps in the schedule.
Yes, it’s a 24/7 online booking system integrated with your website and social pages, so clients can book anytime.
Yes, it automatically triggers confirmation and reminder messages via SMS and email, and you can customize the intervals.
Website, SEO & Marketing
Yes, through website, SEO, and marketing support, including local search optimization, mobile-first design, paid ad campaigns, and reputation/review management.
Yes. Our digital marketing solutions provide local SEO, social media, email marketing, and SMS marketing for your existing system.
No. All previous blog posts are migrated over, and a full backup of your site is completed as part of the switch.
No, your Google reviews stay with your Google Business Profile, not your website. For SEO, we carry over your existing rankings with proper redirects and technical setup.
Yes, typically your existing domain stays and simply gets pointed at your new site.
Yes. Every MyVetHub website is built mobile-first.
Always. Once your site is live, just send us your edit or update requests and our team takes care of the rest.
VoIP Phone System
Yes. The VoIP Phone System transcribes and summarizes every call automatically.
Yes. Existing numbers can be ported to the MyVetHub VoIP system, typically in 15–20 business days.
Yes, we can set you up with new numbers for your VoIP system.
Additional numbers and extensions may carry an added cost depending on your setup, contact us for details specific to your practice.
Call volume, response times, missed calls, and client satisfaction, so practices can monitor and optimize their communication strategy.
Yes. As part of setup, you’ll choose your business-hours, after-hours, and holiday greetings, plus hold music, all customized to your practice.
3 · Pricing & Plans
MyVetHub is modular, you can start with a single product and add others later as needed.
It depends on the product. The VoIP Phone System requires a 1-year term. Most other MyVetHub tools have no minimum commitment and are offered month-to-month.
4 · Security & Support
Yes. MyVetHub maintains end-to-end encryption, secure data storage, regular security audits, and full compliance with veterinary industry regulations and privacy requirements.
During onboarding and activation, our team provides detailed setup assistance by email. After that, reach us anytime at support@myvethub.com.
Still have questions?
Can’t find what you’re looking for? Our team is here to help you get the most out of MyVetHub.
Or call (510) 296-9222 · contact@myvethub.com